Help & Support

Privacy Policy

At Hungry Moments, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

Information We Collect

Personal Information: When you create an account with Hungry Moments, we collect personal information such as your name, email address, phone number, and delivery address.
Payment Information: To process your orders, we collect payment information, including credit card details. Please note that we do not store your payment information after a transaction is completed.
Order History: We maintain a record of your order history, including the items you've ordered and the delivery details.
Communication Data: We may collect data from your interactions with our customer support team or when you contact us for assistance.
Location Data: With your consent, we collect location data to provide accurate delivery services.

How We Use Your Information

Order Fulfillment: We use your personal and delivery information to process and deliver your orders.
Customer Support: Your information helps us provide customer support and resolve any issues you may encounter.
Account Management: We use your data to manage your Hungry Moments account, including order history and preferences.
Communication: We may send you updates, promotions, and important information about our services with your consent. You can opt out of these communications at any time.
Improvement and Research: Your data may be used for research and analysis to enhance our services, website, and user experience.

Data Security

We employ industry-standard security measures to protect your data. This includes encryption, access controls, and regular security audits. We are committed to keeping your information safe and secure.

Data Sharing

We do not sell or rent your personal information to third parties. We only share your data with trusted partners and service providers necessary for order processing, delivery, and customer support. We ensure that these partners adhere to strict data protection standards.

Cookies and Tracking Technologies

We may use cookies and tracking technologies to enhance your experience on our website and improve our services. You can manage your cookie preferences in your browser settings.

Your Rights

You have the right to access, update, and correct your personal information. You can also request the deletion of your account and data, subject to legal requirements. If you have any concerns about your data, please contact our Data Protection Officer at [contact.hungrymomentss@gmail.com].

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes through email or by posting a notice on our website.

If you have any questions or concerns about this Privacy Policy or your data, please contact us at [contact.hungrymomentss@gmail.com] .

Thank you for choosing Hungry Moments. We are committed to ensuring the privacy and security of your data while providing you with delicious home-cooked meals. © 2024 IHM Technologies LLP. All Rights Reserved.

Return & Refund Policy

Return and Refund Policy - Hungry Moments

At Hungry Moments, our primary goal is to provide you with the best quality, homemade food. We take great care in ensuring that your orders are prepared with the utmost attention to quality and safety. We understand, however, that there may be exceptional circumstances where you need to request a return and refund. Please review our policy below for guidance on such situations.

Return Policy

Returns Accepted for Specific Reasons: We accept returns only under the following circumstances:

a. Misplaced Order: If you receive an order that does not match what you ordered, we will accept a return.

b. Food Spoilage: If the food arrives in a spoiled or unsafe condition due to an error on our part, we will accept a return.
Photo Proof Required: To request a return, you must provide photo evidence clearly depicting the issue with your order. This is essential for us to process your request.
Timeframe for Returns: You must report the issue and request a return within [1] hours of receiving your order. We will not accept return requests beyond this timeframe.

Refund Policy

Refunds for Accepted Returns: If your return request is approved, we will process a refund for the cost of the affected item(s) or the entire order, depending on the severity of the issue.
Refund Method: Refunds will be issued using the original payment method used for the order. It may take [3-4] business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns or provide refunds for reasons other than those stated in this policy. This includes:

Personal taste preferences.
Incorrect orders due to incorrect selections by the customer.
Delivery delays caused by external factors such as traffic, weather, or unforeseen circumstances.

How to Request a Return

Contact Customer Support: If you believe your order qualifies for a return based on the conditions outlined above, please contact our customer support team immediately at [contact.hungrymoments@gmail.com].
Provide Photo Proof: When contacting customer support, ensure you attach clear photos that illustrate the issue with your order.
Await Confirmation: Our customer support team will review your request and photo evidence. If your return request is approved, we will provide instructions on the return process and initiate the refund.

If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact.hungrymoments@gmail.com].

Your satisfaction is essential to us, and we are committed to addressing any issues promptly and fairly. Thank you for choosing Hungry Moments for your homemade food needs. © 2024 IHM Technologies LLP. All Rights Reserved.

Terms of Service

Last Updated: August 30, 2023

Welcome to Hungry Moments! We're delighted to have you as part of our community of food enthusiasts. Before you start enjoying our services, please take a moment to read and understand our Terms of Service. By using the Hungry Moments website, mobile app, or any other services provided by Hungry Moments, you agree to comply with these terms. If you do not agree with these terms, please do not use our services.

1. Use of Our Services

You must be at least 18 years old or the legal age in your jurisdiction to use our services.
You agree to provide accurate and up-to-date information when creating an account and placing orders.
You are responsible for maintaining the confidentiality of your account information and are liable for all activities that occur under your account.
You agree not to use our services for any unlawful or unauthorized purposes and to comply with all applicable laws and regulations.

2. Ordering and Payment

When placing orders, you agree to provide accurate and complete information, including payment information.
You agree to pay all charges associated with your orders, including applicable taxes and fees.
We reserve the right to refuse or cancel orders at our discretion.

3. Cancellation and Refunds

Orders can be canceled within the specified timeframe outlined in our Return and Refund Policy.
Refunds, when applicable, will be issued according to our Return and Refund Policy.

4. Privacy and Data

Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you consent to the practices described in our Privacy Policy.

5. Content and Intellectual Property

All content on the Hungry Moments website and mobile app, including text, images, logos, and trademarks, is protected by copyright and intellectual property laws. You may not use or reproduce this content without our permission.

6. User Conduct

You agree not to engage in any conduct that may disrupt, harm, or interfere with our services or the experiences of other users.
Hate speech, harassment, and abusive behavior will not be tolerated on our platform.

7. Termination of Services

We reserve the right to terminate or suspend your access to our services, with or without notice, for any violation of these terms.

8. Changes to Terms of Service

We may update or modify these terms at any time. You will be notified of significant changes. Continued use of our services after such changes constitutes your acceptance of the new terms.

9. Disclaimers and Liability

We do not guarantee the availability or accuracy of our services at all times.
We are not liable for any damages, losses, or inconveniences arising from the use of our services, except as outlined in our Return and Refund Policy.

If you have any questions or concerns about our Terms of Service, please contact us at [contact.hungrymomentss@gmail.com].

Thank you for choosing Hungry Moments. We look forward to serving you and being a part of your culinary journey.

Terms of Engagement for Homemakers - Hungry Moments

Welcome to Hungry Moments, where we value and appreciate the culinary talents of our homemakers. If you are considering joining our team, please carefully review the following terms of engagement before proceeding. By becoming a homemaker with Hungry Moments, you agree to abide by these terms.

1. Qualification and Verification

Culinary Skills: Homemakers must possess proven culinary skills and expertise in preparing homemade meals.
Verification Process: Hungry Moments will conduct a verification process to ensure that homemaker candidates meet our standards for food safety, hygiene, and culinary proficiency.

2. Menu Planning and Preparation

Menu Creation: Homemakers have the flexibility to create menus based on their culinary expertise and preferences. However, final menus must be approved by Hungry Moments.

3. Food Quality and Hygiene

Hungry Moments emphasizes food safety and requires all homemakers to meet specific criteria

You must hold a current and valid FSSAI certificate for registration. This demonstrates your commitment to hygiene and food safety regulations. If you don't currently possess an FSSAI certificate, Hungry Moments can guide you through the application process and offer support throughout. Maintaining valid FSSAI registration and conforming to food safety guidelines is an ongoing requirement for continued partnership with Hungry Moments.
Ingredient Quality: Homemakers are responsible for using fresh, locally sourced ingredients of high quality in their food preparations.
Food Safety: Homemakers must adhere to strict food safety standards, including proper hygiene, sanitation, and safe food handling practices. All homemakers must adhere to strict food safety practices outlined by Hungry Moments, regardless of FSSAI certificate status
Hungry Moments will provide resources, support, and training materials to help you maintain food safety standards. Failure to comply with food safety regulations, quality standards, or customer communication guidelines may result in warnings, temporary suspension, or termination of your partnership with Hungry Moments.
In case of unforeseen circumstances or issues with food quality raised by customers, Hungry Moments will work collaboratively with homemakers and customers to find a fair and reasonable solution.

4. Delivery and Presentation

Timely Delivery: Homemakers are expected to deliver meals on time and according to the agreed-upon schedule.
Presentation: The presentation of meals is crucial. Homemakers should ensure that meals are aesthetically pleasing, packaged securely, and labeled clearly.

5. Communication and Feedback

Communication with Customers: Homemakers may be required to communicate with customers for special requests or dietary preferences. Prompt and polite communication is essential.
Feedback: Homemakers are encouraged to provide feedback to Hungry Moments regarding customer preferences, popular dishes, and any challenges faced during the preparation and delivery process.

6. Compensation

Payment: Homemakers will receive compensation based on the number and type of meals prepared and delivered. Compensation details will be communicated individually.
Payment Schedule: Payments will be processed on day it self in some synecious it may take [1-2 WORKING DAYS] online payment or cash payment.

7. Order Management and Penalties

Order Cancellation:
- Order Rejection After Placement: If an order is rejected immediately after being placed, despite the homemaker’s kitchen being available, the homemaker will bear 30% of the order value.
- Order Rejection Close to Delivery: If an order is canceled less than 3 hours before the scheduled delivery time, the homemaker will be charged 50% of the order value.
- Lack of Response to Order Acceptance: If the homemaker fails to confirm or respond to the order 2 hours before the scheduled delivery, 100% of the order value will be deducted.
Delayed Preparation: Delays exceeding 15 minutes from the scheduled preparation time will result in a ₹1 penalty for each additional minute.

8. Non-Disclosure Agreement

Confidentiality: Homemakers agree not to disclose any proprietary or confidential information of Hungry Moments, including recipes, processes, or customer data.

9. Termination

Mutual Agreement: Either party may terminate the engagement with a notice period to be agreed upon.
Non-Compliance: Hungry Moments reserves the right to terminate the engagement if a homemaker fails to comply with the terms outlined in this agreement.

10. Independent Contractor Relationship

Independent Contractor Status: Homemakers are considered independent contractors and are responsible for their own taxes, license, and other legal obligations.

11. Contact Information

If you have any questions or concerns regarding the Terms of Engagement for Homemakers, please contact us at [contact.hungrymomentss@gmail.com].

Thank you for choosing to be a part of the Hungry Moments family. We appreciate your dedication to providing our customers with delicious and wholesome homemade meals.

Delivery Policy - Hungry Moments

At Hungry Moments, we are committed to providing timely and convenient delivery options for our customers. Our delivery policy is designed to ensure a seamless and satisfying experience for everyone. Please review the following guidelines before placing your order:

1. Delivery Zones:

1.1 Zone Delivery: We offer zone delivery services, delivering food to specific Hungry Moments (HM) points located near our customers' residences, streets, or communities. Customers can choose their preferred HM point for delivery during the checkout process.

2. Door Delivery:

2.1 Door Delivery: In addition to zone delivery, we also offer door delivery services for customers who prefer to have their orders delivered directly to their doorstep. Please ensure to provide accurate delivery instructions and contact information to facilitate smooth delivery.

3. Ordering and Scheduling:

3.1 Order Placement: Customers are required to schedule their orders at least 1 day before the desired delivery date and time. Orders can be placed online through our website

3.2 Advance Notice: To ensure timely delivery, we recommend scheduling orders at least 6 hours before the desired delivery time. Orders placed within this timeframe may be subject to availability.

4. Delivery Timeframe:

4.1 Delivery Slots: Customers can choose from available delivery slots during the checkout process. Delivery slots are subject to availability and may vary based on location and demand.

4.2 Delivery Hours: Please refer to our website for available delivery slots and timings in your area.

5. Delivery Charges:

5.1 Zone Delivery: Zone delivery to HM points is minimal charge.

5.2 Door Delivery: A nominal delivery fee may apply for door delivery services. The delivery fee will be displayed during the checkout process and may vary based on location and order value.

6. Delivery Tracking:

6.1 Real-Time Updates: Customers can track their delivery through there email in order status.

7. Contactless Delivery:

7.1 Safety Measures: In light of current health and safety guidelines, we offer contactless delivery options. Our delivery associates will leave your order at your doorstep or designated delivery point to minimize contact.

8. Special Instructions:

8.1 Custom Requests: Customers can provide special delivery instructions or preferences during the checkout process. We will do our best to accommodate such requests, subject to feasibility.

9. Customer Support:

9.1 Assistance: For any inquiries, changes, or assistance regarding your delivery, please contact our customer support team. We're here to help make your delivery experience as smooth and convenient as possible.

10. Feedback and Suggestions:

10.1 Your Input Matters: We welcome feedback and suggestions from our customers to help us improve our delivery services. Please feel free to share your thoughts with us through our website.

Thank you for choosing Hungry Moments for your delivery needs. We appreciate your trust and look forward to serving you delicious meals with convenience and efficiency!

Terms and Conditions for Delivery Captains - Hungry Moments

Welcome to Hungry Moments! We're excited to have you join our team as a Delivery Captains. Please review the following terms and conditions carefully before commencing your employment with us.

1. Roles and Responsibilities:

Timely Delivery: As a Delivery Captain, your primary responsibility is to ensure the timely and efficient delivery of food orders to our customers.
Professionalism: Maintain a professional demeanor at all times, adhere to traffic regulations, and prioritize customer satisfaction during deliveries.

2. Eligibility Criteria:

Age and License: Delivery Captain must be at least 18 years of age and possess a valid driving license for two-wheelers.
Local Knowledge: A good knowledge of the local area and basic communication skills are essential for effective delivery operations.

3. Working Hours and Schedule:

Shift Work: Delivery Captain will work in shifts as per the schedule provided by Hungry Moments.
Flexibility: Flexibility in working hours may be required to accommodate business needs and fluctuations in delivery demand.

4. Compensation and Benefits:

Competitive Pay: Delivery Captain will receive competitive compensation, including Delivery pay for every delivery and performance-based incentives.
Additional Benefits: Hungry Moments may provide additional benefits such as Special rewards and insurance coverage to Full time Delivery Captains .

5. Code of Conduct:

Appearance and Attitude: Maintain a neat and tidy appearance, wear the company uniform with pride, and exhibit a positive attitude towards customers and colleagues.
Safety Protocols: Adhere to safety protocols while riding and handling food orders, ensuring both personal safety and the safety of the items being delivered.

6. Safety and Security Measures:

Vehicle Maintenance: Delivery Captain are responsible for the regular maintenance of their vehicles, ensuring they are in proper working condition for safe delivery operations.
Reporting: Report any issues or concerns regarding vehicle maintenance or safety to the company promptly.
Driving Helmet: Delivery Captain is responsible for maintaining Driving Helmet on every delivery.

Customer Service Standards:

Excellent Service: Provide excellent customer service by delivering orders accurately and promptly, addressing customer queries or concerns courteously, and ensuring overall customer satisfaction.

8. Data Privacy and Confidentiality:

Confidentiality: Maintain the confidentiality of customer information and comply with data privacy laws, refraining from disclosing customer details for personal gain.

9. Termination and Disciplinary Actions:

Company Discretion: Hungry Moments reserves the right to terminate the services of Delivery Captain for violations of company policies, misconduct, or unsatisfactory performance.

10. Legal Compliance:

Regulatory Compliance: Delivery Captain are expected to comply with all relevant laws and regulations governing their employment, including labor laws and transportation regulations.

11. Dispute Resolution:

Mutual Discussion: Disputes between Delivery Captain and Hungry Moments will be resolved through mutual discussion, with escalation to higher authorities if necessary.

12. Acknowledgment and Agreement:

Acceptance: By accepting employment with Hungry Moments, Delivery Captain acknowledge receipt of these terms and conditions and agree to abide by them throughout the course of their employment.

Thank you for choosing to be a part of the Hungry Moments team. We look forward to a mutually beneficial and successful partnership! contact us at [contact.hungrymomentss@gmail.com]

What are the timings for ordering the food?

You can place an order between 2 hours and up to 3 hours before the desired meal. This allows us to ensure the freshest ingredients and a timely delivery for your satisfaction. We strive to provide our customers with the convenience of planning their meals in advance while also accommodating those last-minute cravings .
How can I track the order?

At Hungry moments, once you place a pre-order, you will receive a confirmation email once your order is confirmed. While you track your order once the order got picked up by the delivery captain you will receive live track, rest assured that it will be delivered to you at the scheduled time. You can check the order track through your email, and at the my orders tab in Hungry moments Website you will find the "track order" button that you can click to check the status of your delivery. If you encounter any issues with your order, whether it's a delay or a specific request, you can easily reach out to us via email, chat, or phone call for assistance. Our team is dedicated to ensuring that your food delivery experience with Hungry moments is seamless and enjoyable.
Do I get any notification when the order reaches my location?

Once your order reaches the proximity area, you will receive an email and a call from our delivery person, so you can easily track the status and arrival of your food. At Hungry moments, we prioritize clear communication and timely delivery to ensure that you can enjoy your meal at its freshest.
What is Hungry Moments?

We take pride in being a dedicated food delivery company committed to connecting customers with home-cooked meals. Our mission is to bridge the gap between customers and the comforting taste of home by offering freshly prepared dishes crafted with care and love by our carefully chosen homemakers.
If I am unable to accept the order despite prepayment, what will be the procedure?

You will receive a notification when the order reaches your proximity area. If you are unable to accept the order within 30 minutes after receiving the email, you will receive a reminder call. If the order is not collected at that time, it will be canceled & the order will be donated to needy person on your name , and a refund will not be issued unless you inform us before the food is prepared (before 5-hours from delivery time).
How to register as Homemaker?

You can register as a homemaker directly on our website. Simply visit the "Join as Homemaker" page and fill in all the necessary details on the form provided. Once you submit the form, our team will reach out to you within 3-4 days and schedule a visit to your home at your convenient time. During this visit, we will provide you with all the necessary details and information to get started with offering your food through Hungry moments. We value the diversity and authenticity of homemade food, and we look forward to welcoming you to our platform.
What sets Hungry moments apart from other food delivery services?

Hungrymoments prides itself on cooking delicious meals with love and passion. We use authentic spices to ensure that every dish is bursting with flavor. In addition to our commitment to taste, we also prioritize timeliness by cooking and packing orders on time, so your food is fresh and ready for delivery. We maintain the highest standards of hygiene in our kitchen and our chefs always use hair caps while preparing your meals. Furthermore, we only use high-quality vegetables to ensure that every dish we prepare is of the utmost quality. At Hungrymoments, our goal is to provide you with not only a convenient food delivery service but with meals that are cooked and packed with care and attention to detail.
How do I place an order with Hungry moments?

To place an order with Hungry moments, start by choosing the category or kitchen then filter the kitchen or items according your location on our website/App. Then, select your desired dish and add it to your cart. Once you're ready, click on the check out to proceed. Fill in your basic details, including your full address, and continue to the next step. & choose the time slot if you are ordering before 3 hours or you can select the standard delivery time which will take 2-3 to deliver the food, You can pay using any of the payment gateways available on our website/App, but make sure not to close the tab until the payment is processed. Once your order is successfully placed, you will receive an order confirmation through your email. Thank you for choosing Hungry moments!